Can't figure out how to handle a credit from Intuit refunded back to my credit card. This is for Quickbooks subscription. Intuit is a supplier. KB article didn't help.

Hi sean40.

Being able to track your purchases and refunds is what QuickBooks Online is all about. I'd be happy to help you with getting that refund entered so your accounts remain up to date and correct.

To expand on what LeithG is saying in order to enter a credit card refund you'll need to enter it by going to New>Credit card credit. The steps in the article enter a supplier credit is only if the amount was paid through cash or bank transaction. As soon as you select Credit card credit you'll just need to fill in the payee, enter the line item you wish to use, the amount of the credit and the tax code. Once that is done it'll post a transaction in your credit card account and you'll be good to go.

If you wish to instead enter this as a journal entry in your account you can follow these steps: 

 

1. Select + New.
2. Select Journal entry.
3. On the first line, select an account from the Account field. Depending on if you need to debit or credit the account, enter the amount in the correct column.
4. On the next line, select the other account you're moving money to or from. Depending on if you entered a debit or credit on the first line, enter the same amount in the opposite column.
5. Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other. This means the accounts are in balance.
6. Enter information in the memo section so you know why you made the journal entry.
7. Select Save and new or Save and close.

For more information on what accounts to select or what information to add I recommend reaching out to your accountant as they are trained in how to make these kinds of entries. If you don't have an accountant you can find one in your area by going to: My Accountant>Find a pro to help.

If you have any questions let us know and we'd be happy to help.