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July 19, 2024
Question

Client invite emails not being received. All Inuit server addresses have been whitelisted, but the server log files show no attempted SMTP connections from any inuit?

  • July 19, 2024
  • 1 reply
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We receive other Inuit email, but not client invites. Our email address is correct on Company info. Does anyone know how QBO sends these invites?

1 reply

July 19, 2024

Hi blake-infolog-ca,

 

Welcome to the Community. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

 

I encourage you to reach out to our customer support team to take a closer look at your account regarding client invite emails. Here are the options available to contact our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.

 

Let me know if you have questions, I'll be happy to help.