Skip to main content
M
myaccountant-sjl
August 20, 2023
Question

Credit card is already charged but I get this error "Update billing info to run payroll We were unable to charge your monthly subscription fee to your credit card."?

  • August 20, 2023
  • 1 reply
  • 0 views
I was trying to run payroll but getting this error "Update billing info to run payroll We were unable to charge your monthly subscription fee to your credit card." My Credit card is already charged but I get this error, does any one knows what's wrong ?
I reached out to QBO Care for help , did screen sharing and explained error, more than 10 days are passed but problem is not solved and no communication from QBO. Did anyone faced this earlier?

1 reply

A
Amanda-B
August 21, 2023

Hey there myaccountant-sjl,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Making sure you get the support you need is important. This has become a known issue with other QuickBooks Online Customers. Our Development Team is working diligently to get this resolved. Although we don't have an ETA for resolution, I encourage you to contact us outside of Community, so we can set you up with email notifications and status updates.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

Terms & ConditionsAccessibility statement