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Frusturated
March 25, 2020
Question

Currently I am paying out over $200 per month in my subscription charges, for my clients that aren't working, any financial assistance being offered to offset these costs

  • March 25, 2020
  • 1 reply
  • 0 views
We need to keep the subscriptions but that is a cost that I can't afford right now with the Covid-19 virus none of my clients can work therefore I can't work.

1 reply

AddieC
AddieC
March 25, 2020

Hi there, 

 

This is a very difficult time for small business owners across Canada, and the world. I know how important it is for you and your clients to keep your QuickBooks subscriptions, and I want you to know we've got your back. 

 

I'd encourage you to reach out to an agent through our tech support channels in order to discuss financial relief during this uncertain time. 

 

I hope this helps get you started on the right path.

 

Have a great day.

 

F
FrusturatedAuthor
March 26, 2020

I have tried several times over the last week to contact somebody from Quick Books and I can never get through. 

A
AndréB12
March 26, 2020

Hey Frusturated,

 

Thank you for following up. The current situation is very uncertain for the many small businesses and accountants included in the QuickBooks family. Any time there's a significant reduction in income, it's important to minimize expenses to make ends meet. QuickBooks Online has got your back, and I want to make sure we do everything we can to alleviate the stress this is putting on your finances. Please reach out to one of our agents by using any of the following options. They'll be happy to look into your account and determine what we can do to help. 

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET


Don't be afraid to reach out! I'm confident we'll get through this by working together.

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