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December 2, 2022
Question

date formatting

  • December 2, 2022
  • 1 reply
  • 0 views

how do i format the date for bank transactions? some are mm/dd/yr and others are dd/mm/yr. some transactions are from the same vendor source but loaded in using different date formats. 

1 reply

Jen_D
December 2, 2022

Thanks for reaching out to us about this display concern, @JoeF1.

 

Can you please share some more information about this? Are you looking at the Banking section of your QBO account? Are these entries for online banking or are you trying to load them in QuickBooks? I need to know these things to be able to help you further.

 

Also, the date in the Banking menu follows the system settings. You might want to check the Accounts and Settings and try to toggle the date format there. Here's how:

 

  1. Click the Gear icon then Accounts and Settings.
  2. Go to the Advanced tab and scroll-down to the Other preferences section.
  3. Toggle the Date format and go back to the banking page if it makes any difference.

 

If not, let's try some browser troubleshooting and see if it resolves the problem. You can open your account in a private browser.

 

Unexpected issues in QuickBooks are sometimes affected by the large amount of data stored in the cache. A regular browser will constantly overwrite itself and will not remove history unless done manually.

 

A private browser will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

Please come back here and let me know the result so I can help you further. I want to ensure this is working for you. I'll be waiting for your response.