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Frost4265
June 2, 2019
Question

Employee can't access time tracking through mobile app

  • June 2, 2019
  • 1 reply
  • 0 views

Our employee has a time tracking only role, and he suddenly started getting this error when he tries to access the mobile app:

 

"Unsupported Role

Your user role will be supported in a future update. Meanwhile visit QuickBooks online for web access."

 

He was able to use it previously without issue, and nothing has changed with our QuickBooks account.

 

Thanks

 

 

    1 reply

    J
    Joyce_P
    June 3, 2019

    Hello there, Frost4265.

     

    It is possible that the access of your employee is removed from your manage user. Let's verify if this employee has the same access as before.

     

    Here are the steps: 

    1. Go to the Gear icon.
    2. Click Manage Users.
    3. Verify your employee's access.

    If it's not changed, please advise your employee to use the web browser in using the time tracking access.

     

    Let me know how it goes by leaving a comment below.

     

    E
    Epic Plumbing
    September 27, 2019

    We don't wish to have our employees use the web browser to track their time.  When will the application support employee time tracking access only again please? 

    J
    JamesM
    September 27, 2019

    Hi there. I want to make sure we're on the same page. Which mobile phone are you using and what software version are you currently running on the mobile phone? 

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