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bernie-larochelle
March 25, 2025
Question

Exporting a document from the app not functioning.

  • March 25, 2025
  • 1 reply
  • 0 views

As per instructions, I offloaded the app from iPhone and this procedure did not work. Subsequently uninstalled and reinstalled the app on the iPhone in question but still unsuccessful at exporting documents.

1 reply

M
mv32
March 25, 2025

Thank you for bringing this to our attention and performing some troubleshooting steps to isolate this issue, Bernie. Since you haven't successfully exported the documents, I recommend contacting the appropriate application support from your iOS device.

 

Before we start, can you tell me which documents you've tried to export? This way, I can give you specific suggestions to resolve the export issues on your iOS device.

 

In the meantime, your best option is to go to the App Store and find the contact information of the QuickBooks app developer for further assistance. They have the appropriate tools to check if it can be fixed within a period of time. Here's how:

 

  1. Open the App Store on your iPhone.
  2. Look for the QuickBooks app, then tap it. If you can't find it, tap the My Account button or your photo at the top of the screen, tap Apps > My Apps, tap "Not on this [device]," then select the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support.

 

Or follow these steps to contact us with your iPhone:

  1. Open the QuickBooks Online app.
  2. Tap the Help icon on the top right corner.
  3. Press the Contact us logo in the pop-up.
  4. Type your question, press confirm, and choose your preferred method to connect (callback, messaging, etc.).

 

Alternatively, you can log in to QuickBooks Online (qbo.intuit.com) from the iPhone's mobile app browser to export your documents. Please see our mobile system requirements through this article: System requirements for QuickBooks Online products.

 

Will you need to export other data and use the import feature to bring in additional data and lists later? Please take your time to review these articles:

 

We're always here to ensure that documents are exported to either a soft copy or a hard copy format, Bernie. If you need more assistance exporting documents from your iPhone device or any QuickBooks app concerns, let us know by hitting the Reply button. You can always visit and post to us here at any time.

B
bernie-larochelleAuthor
March 30, 2025
Hi,
 
I’m attempting to export an invoice using the QB app but it freezes blank on the preview doc screen. This occurs also when attempting to export a sales receipt. 
 
In fact another bug has come up as well. I am unable to view any previously attached documents to a transaction such as a sales receipt or an expense. 
 
Also, the app is extremely slow to start up and in some instances it freezes on the initial Intuit page. I need to close the app and re-log in. 
 
I am using an iPhone 14 with 256GB of storage with plenty of storage capacity available so this should not be an issue for using different apps. I am also on the latest iOS update. 
 
Thanks
Bernard Larochelle
 

 

I
Irene R
March 30, 2025

Thank you for providing the details of your troubleshooting attempts to rectify this issue, Bernie. As you encounter a problem with previewing invoices and attached documents to transactions in your QuickBooks Online (QBO), I'll guide you in the right direction to sort this out promptly.

 

Our specialized QBO team offers comprehensive support, troubleshoots issues, and recommends solutions to ensure everything runs smoothly on your iOS device. You can follow the steps provided below to contact them:

 

  1. Open your QBO mobile app.
  2. Go to the Menu, then click the Help icon at the top right corner.
  3. Choose Articles and Support, then click Contact Us.
  4. Select the Ask about something else tab.
  5. Key in your concern and hit Continue.
  6. Choose a way to connect with us:
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

As a workaround, sign in to your QBO account using a supported web browser to preview your invoices.

 

After obtaining your invoices and other transactions, you can begin documenting customer payments or organizing them as necessary. Use these materials as a guide for performing these tasks:

 

 

In the meantime, if you have any further concerns or additional QBO-related questions, please return to this thread and tag me in the comments below. I'm here to ensure that you receive the assistance when needed.

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