Hi there, whenever I try to make any changes in my Users & Settings I am always getting a message that states: "Please specify a valid EIN". and I can not save anything?

Hi jpiperni-kmeinco,

Thanks for reaching out! Being able to update your account information is a must, and I want to make sure you're able to.

A good starting point would be to make sure there are no bugs in the software due to a browser issue. To ensure your app or browser is running the program as designed, here are some troubleshooting steps that you can try.

• Clear cache and cookies to fix issues when using QuickBooks Online
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the issue persists, please reach out to our tech support team for more in-depth troubleshooting.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

I hope this helps! You're always welcome to stop by if you have other questions.

I hope this helps! You're always welcome to stop by if you have other questions.