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C
cs-imotion-ca
September 13, 2022
Question

How can I connect a bank account that requires SecureID for sign-in?

  • September 13, 2022
  • 2 replies
  • 0 views
My bank account requires SecureID for login. This means I have a key that generates a set of numbers to enter along with username and password every time I log in. However, when linking bank account in QBO, I only have the option to enter username and password, so I keep receiving an error (103). I tried to resolve on the phone with an agent and they were unable to help (only thing they made me try was performing the link in an incognito window - did not work).

2 replies

J
JamesM4
September 13, 2022

Hi there,

 

Glad to have you connect with us here. QuickBooks is designed to help you save time so you can focus on the things you love the most. I'll be happy to steer you in the right direction so you can get back on track with your work. 

 

Dealing with error messages can be a time-consuming process and it's important you get the resolution you need ASAP. Here's an article that shows you how to troubleshoot this error so you can connect your bank:

 

I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies. 

 

Let me know if this info helps. I'll be on standby in case you need additional support. 

C
cs-imotion-caAuthor
September 14, 2022

I tried these solutions but it does not work - as I describe in the post this is not a browser issue, it is an issue caused by the bank's required sign-in method (SecureID)

Fiat Lux - ASIA
Fiat Lux - ASIA
September 14, 2022

@cs-imotion-ca 

Another option, utilize MT Online as a workaround. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

 

C
cs-imotion-caAuthor
September 14, 2022

Thanks for the suggestion but the reason we are migrating to QBO is to minimize he number of softwares/programs that we use so we are not interested in adding another one 

A
Alex M
September 14, 2022

Hi there cs-imotion-ca,

 

Thank you for trying the steps mentioned above. For further assistance with bank accounts unable to connect, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account info with you in a secure setting in order to provide more troubleshooting steps, as well as notify our engineers if the issue still persists. You can reach them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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