Skip to main content
jbelanger_81
April 3, 2025
Question

How do I cancel my subscription

  • April 3, 2025
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

EmanE17
April 4, 2025

While it will be sad to see you go, we understand that making the best decision for your company is essential, jbelanger_81. The process for canceling your QuickBooks Online (QBO) subscription varies depending on where you initially signed up. Allow me to explain this in further detail.

 

If you signed up through a mobile app store, you'll need to cancel your subscription directly through that app store. However, if you purchased your subscription online or directly from Intuit, please follow these steps to cancel your account:

 

  1. Sign in to the Intuit Account Manager.
  2. Click on the Products & billing, then select your company name.
  3. Find the product you wish to cancel, then select Cancel.
  4. You’ll see a multiple-choice survey on why you're canceling your subscription. Once you’ve filled it out, click on Continue to cancel.
  5. You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
  6. You’ll see a pop-up confirming your subscription is canceled. Select Got it.

 

 

For detailed information, check out this article: Cancel your QuickBooks Online subscription or trial.

 

Moreover, should you seek more comprehensive information regarding your account's status following a cancellation, we highly recommend consulting the referenced article. This resource offers a detailed overview of various key aspects:  What happens to my QuickBooks Online data after I cancel?

 

Please don't hesitate to let me know if you have other concerns or inquiries about managing your QBO subscription. I'm just around to help. Take care always.

RC12866
April 29, 2025

I really need help.  I had a QB Desktop but switched to online as it was cheaper. NOW i am getting billed for desktop renewal.

JorgetteG
April 29, 2025

It's a good thing you noticed it right away, RC12866. To avoid any unintended renewals in the future, let's verify the status of your Desktop subscription and cancel it by logging into your Intuit account.

 

Here are the steps:

 

  1. Log into your Intuit Account.
  2. From the left panel, select Products & Services, and locate your subscription or service, then click on Details.
  3. Identify the product or service you no longer need and click Cancel service.
  4. Confirm your cancellation by selecting Cancel Now.

 

You can receive a full refund for your QuickBooks Desktop subscription if you cancel within 60 days of signing up. The refund will be credited back to the original payment method.

 

For further information, you can check this article: Cancel your QuickBooks Desktop Subscription.

 

You can also contact our phone support for immediate help canceling your subscription. They will ensure the cancellation is processed successfully.

 

Additionally, you can visit this guide to manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

Thank you for reaching out for help, RC12866. Please let us know if you need assistance navigating QuickBooks Online or have any questions. We are here to assist you.

Terms & ConditionsAccessibility statement