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dougr11
December 14, 2019
Question

How do I cancel the a free trial of Quickbooks Essentials. I do not see the cancel subscription button that QB says should be here. I am signed in as Admin.

  • December 14, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

AddieC
AddieC
December 16, 2019

Hello, 


Our goal is to make sure QuickBooks Online is a good fit for you and your business. The Free Trial version of the program is there to help with that, so you can test out the program without having to make a commitment right away. 

 

Since our Free Trial version doesn't require a credit card to be entered, you don't need to cancel the account. The subscription will simply expire and you won't be charged moving forward.

 

I hope you do decide to stay with QuickBooks Online. If you do, you can subscribe by clicking the Gear icon > Account and Settings > Billing and Subscription > Subscribe Now. 

 

I hope this helps clear things up for you. 


Have a great day!

R
rose41
October 14, 2020

Im completely frustrated with this program. I signed up for the free trial, I haven't been able to login and now im being charged $75 and $20 in my checking account which has now overdrawn my account 100$ with all the attempts that this company continues to charge my account. please cancel this,,, Im on a budget and im not going to reimbursed anyway!!!!

L
LauraAB
October 14, 2020

Hi there rose41,

 

Unexpected charges can definitely impact your budget and your bank account. I hear what you're saying and want to ensure that these charges stop against your account. Since you only signed up for a free trial, it sounds like you may have a duplicate account somewhere that you're not aware of. Don't worry, our support team can help you work this out and help you get logged into your account that was on trial if you'd like.

 

To protect your personal information, getting in touch with support outside of this public Community forum is the way to go to take care of this. There are a few ways to reach out, so choose whichever works best for you.

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

 

We've got your back!

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