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P
Pester
April 11, 2023
Question

How do I change the primary admin if that person doesn't work here any more?

  • April 11, 2023
  • 2 replies
  • 0 views
I have QBO, the client would like to change the subscription to be billed through me. The previous administrator was listed as the primary admin on the account and left the company over a year ago. Is there any way to change this?

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
April 11, 2023

Can anyone access your QBO account as Company Admin (not Primary Admin)?

T
Trish_T
April 11, 2023

Hi Pester,

 

It's a pleasure to see you in Community.  Welcome!  QuickBooks Online provides everything you need to manage accessibility to your books.  When the Primary Admin is no longer associated with your account, you can make the necessary changes to update user information, and successfully change the Primary Admin.  I'd be glad to assist!

 

In order to protect your account and data, documentation is necessary to verify ownership.  Follow this link to submit a request to our Account Protection team.  Once submitted, your request will be reviewed as soon as possible and you'll receive an email update with the status of the request.  The email will be from no_response@intuit.com.  

 

If you have any other questions, please don't hesitate to reach out.  We'd be happy to help!

 

 

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