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gsb06
January 11, 2021
Question

How to solve the recapchat connection? I have tried 3 different browser and I still Cant login into my account

  • January 11, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JamesM
January 11, 2021

Hi gsb06,

 

It's important you're able to log in and complete your work. Don't worry, I'm here to help steer you towards the right path. QuickBooks is the go-to program for business owners that are looking for a program which helps them streamline their business. 

 

Based on what you've described, I suggest using a private/incognito window. The reason I suggest this is that you may be experiencing a cache and cookies issue across your browsers. If so, don't worry, you can clear cache and cookies using this article here: Clear cache and cookies to fix issues when using QuickBooks Online. Let me know what happens after you try this. I'd also recommend looking into disabling the Captcha-verification if you need to. Since this depends on which browser you're using, here's an article which shows you how to: Remove Captcha verification. systems pop-ups [Chrome, Firefox, IE, Edge.

 

Let me know if this info helps. I'm here to help you achieve your QuickBooks goals. 

G
gsb06Author
January 12, 2021

Hi There, 

 

I have cleared the cache multiple times and did the how to remove. 

 

Is there a way that I can just remove it? I was able to use it at the workplace computer and somehow stopped working today. the last couple weeks I was able to use with no problem at all. 

 

What else could I do?

C
CaitlinOG
January 12, 2021

Hi gsb06, 

 

Thank you for sharing more details about your situation. I want to ensure that you're able to log into your QuickBooks Online account.

 

If you haven't already done so, I'd try signing into QuickBooks Online on a different computer device entirely to see if this has any impact on the Captcha. If you're still having difficulties with the Captcha verification after clearing the cache and following the Remove Captcha Verification resource shared by my colleague earlier, I recommend getting in touch with either your workplace IT department or with the provider from whom you purchased your computer. Since this is outside of QuickBooks Online, they would be your best resource for determining what is happening in the settings of your work computer.

 

Have a good evening! 

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