Skip to main content
M
megglette
May 6, 2020
Question

How to update Intuit Email

  • May 6, 2020
  • 1 reply
  • 0 views

This is long...

 

Years ago I created my own TurboTax and Mint accounts. I began doing some  bookkeeping and when we switched from desktop to online, we used my personal email for quickbooks online. Now all my Intuit products were linked by my personal email.

 

I have now left that bookkeeping job and we updated the user account. However, I still receive emails with items like billing invoices paid, updates to policy terms and receive surveys of "how did we do?" whenever the new bookkeeper calls quickbooks. I am also locked out of my turbotax and mint accounts b/c the password has changed.

 

How can I unlink my email from this business account? I do not want to delete any important data. I can go back to the new bookkeeper (I've done this multiple times) and she assures me that my email is not listed anywhere on quickbooks online. So if it is up to the new user, I need to give detailed instructions on how to remove me.

 

Is this something that can happen? Surely we can update intuit's info with a new email account?

 

Please help.

 

Thanks!

1 reply

J
JamesM
May 6, 2020

Hi there,

 

Thanks for reaching out to the Community. I want to make sure you get the support you need with this.

Since Turbo Tax is an entirely separate program from QuickBooks Online, I'd encourage you to reach out to their designated support team to ask questions pertaining to their software. An agent will be happy to give you a hand and make sure you're able to un-link your account. 

 

Feel free to ask other questions. 

M
meggletteAuthor
May 7, 2020

Thanks James. I actually already called turbo tax and they were unable to help. I need to unlink the quickbooks online more than I need access to turbo tax

J
JamesM
May 7, 2020

I see what you're saying. I'd be happy to take a look at your account on my end. In order to protect your privacy, I recommend you to contact our support team using this link. They'll be able to get your email and take a deeper look at the details. Feel free to keep me posted on how you make out. 

Terms & ConditionsAccessibility statement