How to upgrade a subscription with payroll included

Hey there info-aa-qc-ca,

Welcome to the QuickBooks Community! Thanks for reaching out to us here. QuickBooks Online is a powerful program that has various features and add ons that can help run your business with peace of mind. I would be happy to provide some information.

QuickBooks Online Payroll isn't included in any subscriptions. However, you can add payroll to your subscription by heading to the Gear icon and selecting Account and settings. Next click on Billing and subscription. You can add Payroll to your account from here. Here is a helpful guide that will help get you started with QuickBooks Online Payroll. 

If you require further assistance, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.