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ledgers4u
January 24, 2024
Question

I am having a terrible time trying to change the website URL and email address in my ProAdvisor Profile. There is no checkmark beside this section (except the picture) ?

  • January 24, 2024
  • 1 reply
  • 0 views
My case has been escalted with support since Jan 9 with no results  The URL an email are extinct and I am losing leads and income.

1 reply

J
JamesM4
January 24, 2024

Hello ledgers4u, 

 

Welcome to the Community. It's essential you're able to change the website URL and email address for your ProAdvisor profile. 

 

Since you've already contacted our support team and have had the issue escalated, it's best to get in touch with our support team in order to receive info and updates that are specific to your account. I recommend getting in touch using the contact details below: 

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything.

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