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Rogerdodger1
December 18, 2021
Question

I can login OK. Then it is dead. I can't enter anything or use any of the functions zippo.

  • December 18, 2021
  • 2 replies
  • 0 views
no details to add. message says "we paused loading this content to help other items go faster". it is dead- doesn't accept any input. doesn't yield any info_ just a constant ***** screen. Can't open banking, new, zippo.

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
December 19, 2021

Try opening your QBO account on private/incognito browser.

J
JamesM4
December 20, 2021

Hello Rodgerdodger1. It's essential you're able to use the program the way it's designed to be used. Don't worry, I'll be glad to assist so you can access your invoices and complete your work with ease. QuickBooks is designed to be an easy-to-use program and I'd like to help make sure you experience this benefit among many others. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance. 

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