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precise_bookeepi
February 5, 2022
Question

I created a client account last night with the Simple Start subscription, can they now log into QBO app and use? Cant seem to get it to work, asking me to sign up again

  • February 5, 2022
  • 1 reply
  • 0 views
When i try to sign them in, its asking me to sign up for discount, or subscribe, but their status is already subscribed

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
February 6, 2022

How did you subscribe it? Did you click the Buy button, submit your/their payment credentials, and get the welcome screen for the first time? Your client must be able to log in as the Primary Admin using the same email address you used to subscribe.

https://quickbooks.grsm.io/Canada

https://quickbooks.grsm.io/CFIB

 

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precise_bookeepiAuthor
February 6, 2022

I created their account under my clients, and subscribed to Easy start. When I log into the app under me, it gives me the option of working on my books and theirs, but when I log in using their email it asks to subsctibe. Do I need to change them to primary admin?

Jen_D
Jen_D
February 7, 2022

Thanks for updating this thread, @precise_bookeepi.

 

We want to make sure your client can login to their company file. When you login to their company file, make sure their email address is in the list of users. Also, try to verify the subscription status of their company.

 

For now, those are the things you need to check. Please provide us more details in this thread so we can check on it for you.

 

In the meantime, see these related links about managing clients and their subscriptions:

 

 

Mention me on your post anytime. I'll be right here to help your with your QuickBooks concerns. Have a good one!

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