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benwperry-outloo
September 15, 2024
Question

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

  • September 15, 2024
  • 1 reply
  • 0 views
Originally my billing was tied to Google. After reaching out over several months, I finally got my subscription updated to include payroll. I went to log back in to my QuickBooks and my previous subscription has been deleted along with all my data

1 reply

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JamesM4
September 16, 2024

Hi there, 

 

Thanks for reaching out to us here. It's vital you get the help you need. Rest assured, I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be on standby.

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benwperry-outlooAuthor
September 17, 2024

Hi James,

 

I was on the live chat and the person decided to leave after 30 min. Tried again and no one would answer.

 

I just want to have to option to change the subscription at my own will. It won't let me resubscribe and all my data is gone. I don't have the time to spend on the phone or over the chat to figue this out.

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