I have a QuickBooks subscription that does not allow me to enter refunds.Do I need to upgrade my subscription? If so will my current subscription info still be there

Hi there,

Sometimes it's necessary to process refunds for your customers. It's essential you're able to enter refunds and I'll be happy to give you a hand from here. 

Among other amazing features, QuickBooks offers the Refund feature which is available on all subscription packages. From here I recommend clearing cache and cookies on your browser as a method of troubleshooting. Clearing cache and cookies cleans your browser so it runs smoothly while you enjoy the benefits of QB Online. Here's an article which shows you how to: Clear cache and cookies. If you decide to upgrade your subscription for any other reasons besides this one, you won't have to worry about losing your data. Your data is safely stored so when you upgrade, you can continue to use the account without having to enter your data again.

After clearing cache and cookies, I encourage you to follow this article which shows you how to: 

Record a customer refund in QuickBooks Online. If you're still having issues after following the steps in the refund article, I recommend contacting our support specialists using the details below: 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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You're more than welcome to leave a comment below to let me know how you make out. My goal is to get you back on track so you can get ahead with your work. If this info is helpful, feel free to mark this post as solved so other users experiencing the same issue can have a reference point.