I have a subscription?

Hi alirayati-gmail-,

Welcome to Community!  Having your QuickBooks Online account appear to be inactive, can be concerning.  I'd be happy to provide some insight here, so you can get back to business as soon as possible!

When your QuickBooks account falls inactive, you still have access to your data.  However, your access will be noted as 'read-only', and any new transactions created will not be saved.  If you've previously transferred the billing to an accounting professional and no longer work with them, they can transfer the billing back to you.  When this happens the account falls inactive and you simply enter your payment details to reactivate the account.  There may be other underlying causes for an account to become inactive, such as an invalid payment method, or inaccurate credit card information.  

Follow these steps to make your account active again;

1. Log into QuickBooks Online as the Primary Admin

2. Go to Settings ⚙, then Account and settings

3. Select Billing & Subscription from the left menu

4. Next to your payment method, select the Edit ✎

5. Enter/Update your credit card info

6. When you're done, hit Save

If you require additional assistance, please contact us outside of Community.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach back out, if you have any other questions.  We're always glad to assist!