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G1345
April 21, 2021
Question

I'm not able to change the email address that I signin with.

  • April 21, 2021
  • 1 reply
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1 reply

G
G1345Author
April 21, 2021

I'm following this article: https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use-to-sign-in/00/185942

 

I have tried numerous times to change the email address in the sign in & security section of my Intuit account manager.

 

When I try to change the email address it says the following:  We need to make sure you’re you first. Refresh the page and try again.

 

When I refresh the page it says the same thing.

 

Any help would be greatly appreciated...

 

Thanks

J
JamesM4
April 21, 2021

Hi G1345. Your email is an important method of communication and it's important you're able to update it so you can focus on your business with a clear mind. Rest assured, I'll be happy to steer you on the right path so you can make the necessary changes to your account. Could I have you follow the steps in this article here while using a private/incognito window? If you're still getting the same error, could you send me a full screenshot with the URL of the site showing? Feel free to cover any personal info on the screenshot. 

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