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Scott_K
June 5, 2022
Question

I need to gain back control from the Quickbooks Online Accountants version.

  • June 5, 2022
  • 2 replies
  • 0 views
In the past, I had an accountant's version of Quickbooks Online installed so I could delete something. Now after playing around with it I no longer have normal access to two of my companies. 
After spending 5 hours with Quickbooks help, and not getting anywhere, I am getting desperate to get things back to the way they once were.

All the lady could tell me was that I need a plan that has another user so I can use that user to get myself off of the accountants version.

Are there different levels of technical help at Quickbooks? If yes, how do I contact them? Spending all of a Saturday afternoon with Quickbooks help trying to deal with this and not accomplishing anything is beyond frustrating.

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
June 6, 2022

You have a QBO account and signed up a QBO Accountant account with the same email address?

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FaithL
June 6, 2022

We're here to help you, Scott_K.


I can definitely see where this would be frustrating for you, but I want to be sure you're able to regain access to the correct account(s) with the right login. From what you've explained it sounds as though you have multiple accounts associated with your login. 

If you're needing your account to be a normal QuickBooks Online subscription instead of the Accountant version, you'll need to login to the account as a regular user instead of an Accountant/Firm user. It sounds as though you may have a regular user and an Accountant/Firm user set up with the same email address on these accounts which means that depending on how you login, or which username you're using, you may be viewing the account as an Accountant User or viewing it like you used to as a regular user.

First, it'd be best to login through our Intuit Account Managment site (accounts.intuit.com), to see which subscriptions are associated with which login/email. This way you can check which of your login profiles is associated with the QuickBooks Online Accountant account. Then from there, you can reach out to our QuickBooks Online Technical Support Team by visiting the 'Help (?)' icon > 'Contact Us' from your QuickBooks Online account, and chat in or schedule a call-back so our support can walk you through getting this taken care of.


All the best, and thank you for reaching out.

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Scott_KAuthor
June 6, 2022

I did phone, and the help was sooooo much better than using the Chat option. Thanks for suggesting that.

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