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J
jess-sitnstay-ca
January 17, 2023
Question

I paid for a subscription and the app was working fine yesterday. Today I'm receiving an error message saying my subscription is expired. Please fix.

  • January 17, 2023
  • 1 reply
  • 0 views
I phoned customer support and automated service keeps getting to give me a refund. 
I have already uninstalled and reinstalled the app.
I have proof of payment and I am subscribed. 
This is the online version.

1 reply

J
JamesM4
January 17, 2023

Hi there, 

 

Welcome to the QuickBooks Community. It's important you're able to get the help you need in order to move forward with your work. I see you've already invested time into this and I'll be happy to steer you in the right direction from here. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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