I paid my subscription but it’s still saying it’s inactive

Thanks for posting here in the community for QuickBooks, Nicole.

We want to make sure you're able to get the assistance you need for this account concern. While we don't handle account-related concerns here, we need to have you contact our Customer Service.

For this, you need to get the company ID of the correct and the incorrect account. Our representatives will ask for this number so they can identify if your account was paid or you were paying for something else. Please do not post or provide any account information to anyone or anywhere in the community or this thread. To find it, follow these steps in your QuickBooks Online account.

1. Go to the Gear icon and select Account and Settings.
2. Select the Billing & Subscription tab.
3. Take note of the company ID.

Once you have all the information, follow these steps to get a live support to help you:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to initiate a discussion with a live agent.

I want to make sure you get the answers regarding your account status. I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!