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April 27, 2022
Question

I renamed my qbo because to differentiate two clients names, and not it's not synched with the work the client did...nothing since January when I changed the name. Help!

  • April 27, 2022
  • 1 reply
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1 reply

April 27, 2022

Hi there akearney,

 

it's vital that all your transactions be entered properly so that your books can be balanced. QuickBooks Online is a great tool able to help you keep track of expenses and sales to see the profits of your business. I can point you in the right direction for assistance with transactions not saving.

 

In order to get your transactions back to normal, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account in a secure setting in order to help you get back to saving your transactions in your books and notify our engineers if necessary. You can reach out to them using one of these options:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
Social Media: Facebook or Twitter.

 

If you have any other questions, feel free to reach out here.