I updated my email address in my QBO but still receiving communication to old email address. Please help.

Hi Pink Circle,

Welcome to Community!  QuickBooks Online is a versatile program with built in features essential for your accounting needs.  When you need to make changes to your email address, there's a couple of things to have a look at.  I'd be happy to assist!

One of the ways to update your email address is within your profile.  Here's how:

1. Once you're logged into QuickBooks Online, select your profile icon next to Gear ⚙ in the top right

2. Open  Manage your Intuit Account

3. Click on the Sign in & security menu

4. Make the necessary changes in the User ID, Email address, or Password section

5. When you're done, hit Save

Follow these steps to look at is your company settings:

1. From the Gear in the top right, select Account and Settings

2. Click the Edit icon next to the Contact Info section

3. Update the Company email and the Customer email

4. Hit Save and then Done when finished

If you're receiving emails for payroll, update the information this way:

1. Click on the Gear in the top right and select Payroll Settings

2. Choose Contact Information

3. Update and Confirm the email address and then hit OK

That should do it!  Here's an article for future reference when you need to change your User ID, Password or Email address in QuickBooks Online.

Please don't hesitate to reach back out if you have any other questions.  We'd be glad to help!