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Yahya1
May 17, 2023
Question

I want to downgrade from Advanced to Essentials. However, My account is suspended.

  • May 17, 2023
  • 1 reply
  • 0 views

Hello, I use QBO Advanced the Canadian version. However, my account is suspended. 
I want to downgrade my subscription from Advanced to Essentials. Can I downgrade my subscription to Essentials without the need to pay the Advanced subscription fee first, then downgrading to Essentials?

In other words, can I reactivate my account immediately to Essentials and skip reactivating my account to the Advanced version then downgrading to Essentials?

 

Thanks!

1 reply

T
Trish_T
May 17, 2023

Hi Yahya1,

 

It's important that you're able to select the QuickBooks Online product that best suits your business needs.  Please contact us outside of Community, so we can look further into your situation from our end, and ensure you're back to business as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please feel free to reach back out.  We'd be happy to help!

 

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