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natalia-nataliab
April 10, 2022
Question

I was charged Monthly payment even though it was a free month of trail. Please advise

  • April 10, 2022
  • 1 reply
  • 0 views
I was charged Monthly payment even though it was a free month of trail. Please advise

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
April 10, 2022

It is very likely that you have clicked the Buy button to open an account. If you select a trial account, the system will not ask for your payment details.

T
Trish_T
April 11, 2022

Hi natalia-nataliab,

 

Thanks for reaching out here.  Welcome!  It's important that you have a complete understanding of your QuickBooks Online account.  As Fiat Lux has mentioned, your selection to 'buy now' rather than choosing the trial version would be a reasonable factor.  However, you can contact us so we can take a look into this from our end, and determine a positive outcome with your QuickBooks Online subscription.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out with other questions or concerns.  We'd be happy to help!

 

 

N
natalia-nataliabAuthor
April 23, 2022

Hello - I have done that already and I did not hear back from the support team. 

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