Skip to main content
April 16, 2022
Question

Im looking to cancel my subscription and i need to know how to get my employees T4 for 2022??

  • April 16, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Jen_D
April 16, 2022

As much as we would like your continued patronage, we respect your decision to defer your subscription with us, info-cleaningcol.

 

Terminating an account can be done directly in your QuickBooks Online company file. Follow the steps below:

 

  1. Sign in to your QBO account, then tap the Gear icon at the top right portion of your Dashboard.
  2. Go to Account and Settings, and select Billing & Subscription.
  3. Locate the payroll subscription and then press Cancel or Cancel Trial.
  4. Hit Continue to Cancel twice.
  5. Lastly, answer the short survey and select Continue to Cancel.

 

However, if you can't do it within the program or if you need information about our refund policy, I recommend contacting our Support first. They are the ones who can check your account and can discuss your account and billing details. Here's how to contact them: 

 

  1. Go to the (?) Help menu, then select the Search tab.
  2. At the bottom, select Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to the Choose a way to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.

 

Use the steps in this article for more information if you want to resume our services in case you need to file tax forms for the year end: How to resubscribe or reactivate QuickBooks Online.

 

Please know that after you cancel your subscription with us, you'll have access to the payroll data for one year. Before canceling, make sure that you have done the following:

 

  • Printed necessary financial and payroll forms and reports you might need in the future.
  • Paid any outstanding tax deposits and filed tax forms.
  • Make your own arrangements to retain the data after that time.

 

Regarding your T4, see this link to get the form: How to prepare T4 slips and summary.
 

Check out this resource guide for other things you need to do before and after canceling an account: Cancel your QuickBooks Online subscription.

 

I'm always here if you need further assistance with this cancelation. Wishing you continued success and have a wonderful day!