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useraaron4db
December 11, 2020
Question

Im trying to upgrade my quickbooks online subscription in order to get the inventory management feature. In my settings there is no Billing and Subscriptions tab.

  • December 11, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
JamesM
December 11, 2020

Hi there, 

 

Upgrading your subscription allows you to access more features which help make your work easier. QuickBooks is a versatile program which offers tools and resources that help you save time for the things you love. I'll be happy to share more information from here. 

 

One of the reason why you're not seeing the Billing and Subscriptions page is that you may not have the right access to the account. Depending on which user type you're logged in as, you may experience caveats when trying to access certain features and settings. I encourage you to learn more about user types in QuickBooks using this link here. If you're the Admin of the account and you're still not seeing the billing page, I suggest logging in using a private/incognito window and if that works, I suggest clearing cache and cookies on your regular browser.  Doing this helps refresh your browser allowing it to function efficiently and free from errors. Here's an article which shows you how to: Clear Cache and Cookies. 

 

Give this a try and in case you get stuck, don't hesitate to reach back to me. I'm here to help you achieve your goals and enjoy the inventory management feature. 

U
useraaron4dbAuthor
December 12, 2020

I have had 2 phone calls with support. Both were very wonderful and helpful, but couldn't help me with the issue. We tried as you said, clearing cache and opening up QuickBooks in incognito. The issue seems to be a serious flaw in the system, in that I am unable to upgrade through Intuit because I purchased my quick start subscription through google. There is no option that I can see from google to upgrade my subscription on their end. I tried purchasing the upgraded version through intuit, thinking it may overlap my current account and give me the features, but instead I was charged almost immediately for an account with all the features I desire but completely new and separate from my intended account. I cancelled within 10 minutes, and was told by the phone support I would be refunded. I have not been refunded. 

When I encounter a paywall feature that is not available with my quick start version, the program provides an "Upgrade" button. When I click this button it gives me a phone number to call support and no other option.

 

I have spent far too much time on this, and I would very much just like to enjoy the Plus features and stop with all these impossible paywall headaches as I go about my day. 

If the reality is that I must create an entirely new account, and manually transfer all my data over, I will have lost my patience with QuickBooks and its very unclear purchasing scheme.

L
LauraAB
December 14, 2020

Hello useraaron4db,

 

Thanks for sharing those additional details about your situation. I'm glad you were able to touch base with support, and I can shed more light on what's going on to get you back on track with using the level of subscription you'd like for QuickBooks Online.

 

QuickBooks Online, as you've come across, can be purchased in two ways: directly through Intuit and via partner billing like Google Play or the Apple Store. These are two separate billing models, which is why even when you created a subscription through our website directly they didn't overlap. I'm glad to hear that our phone support team said they could refund the Intuit-purchased duplicate subscription. Refunds can take 7-10 business days to process, depending on the volume in our system. This is likely why you haven't seen the refund just yet. I recommend waiting out that timeframe, and if you still haven't seen it, give our support team another shout to learn what's happening with it.

 

As for your Google subscription, don't worry, there isn't any need to create a whole new account and transfer data. Our support teams can transfer you from the partner billing with Google to Intuit billing, which will give you the opportunity to upgrade your QuickBooks Online account to Plus and access the features you need for your business. Since this involves bringing up your account in our system, please connect with one of our support teams outside of this public Community forum. It sounds like you have our phone number, but here are a few other ways to connect with us.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

 

Don't hesitate to reach back out! We're here to help.

L
Linsy
September 29, 2022

Same issue here. Need to upgrade, but all I can find is "cancel" or "pause payments"! Spent hours trying different paths and ways and nothing. 

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Trish_T
September 29, 2022

Hi Linsy,

 

Thanks for joining us here.  It's important that you're able to select the QuickBooks Online product that best suits your business needs.  In addition to the valuable information provided above, our Customer Care team can transfer your billing to Intuit, so you can upgrade your QuickBooks Online account by following the steps in this helpful guide.  Of note, for the transition to Intuit billing to be successful, your account must be active from the partner billing.  Once your account has been successfully transferred to Intuit, you'll proceed to cancel your account with Google.

 

Please don't hesitate to reach back out if you have other questions.  We're here for you!

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