Is it true that accountant's only have to pay half price

Hey there liz1960,

Thanks for reaching out to us here, and Welcome to the QuickBooks Community!  Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.