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April 22, 2023
Question

Is the Training tab under ProAdvisor blank? I cannot see the content.

  • April 22, 2023
  • 1 reply
  • 0 views
I just signed up with the 30 day free trial. The content of the benefits tab is visible but there nothing to see under the Training tab where certifications should be.

1 reply

April 24, 2023

Hi there, 

 

Thanks for joining us here. It's important you're able to see the contents under the Training tab in QuickBooks so you can continue to manage your work with ease. Rest assured,  I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
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  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.