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Keith71
October 17, 2022
Question

Is there anyway to turn off in-app ads in Quickbooks? I keep getting pop-ups to 'upgrade' even through there is no reason for me to do so, don't have any reason to.

  • October 17, 2022
  • 2 replies
  • 0 views
It's really frustrating to pay for software just to have it advertise to you in the app and disrupt your workflow.   It shows lack of respect to their paying customers.

    2 replies

    J
    JamesM4
    October 17, 2022

    Hi Keith71,

     

    Thanks for connecting with us here. It's essential you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

     

    I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue that's causing the issue you've described above. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

    • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
    • Social Media: Facebook, Twitter, and Instagram.
    • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

    I'll be one message away in case you need further assistance.

    S
    saminlandarchitects
    March 24, 2023

    I am paying nearly a thousand dollars per year and should not have to see advertisements in the way of my work screen.  This is so dumb and unprofessional of Intuit.  Please tell us how to turn that garbage off !?

     

    T
    Trish_T
    March 24, 2023

    Hi saminlandarchitects,

     

    Thanks for joining us here.  QuickBooks Online provides adds to promote awareness of new features.  Although there isn't a way to disable these ads, you can opt out by selecting X or No, thanks.

     

    Feel free to reach back out if you have other questions or concerns.  We'd be happy to help!

    S
    saminlandarchitects
    March 24, 2023

    Is there a way to hit no only once, I keep getting ads over and over and over again and and they are not helping or improving my experience, they are only making it worse.  I expect ads with free software, but not on paid software.  This is ludicrous.  Can I speak with someone about this please?  I would like a name and number of someone whom I can talk with directly about this.  I did not get this on the desktop version and I was forced to migrate over due to ending payroll support.  This is wicked manipulation.  I am totally upset.

     

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