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Nov 23, 2023 5:50 PM UTC
Question

My accountant says he can't access my books. I've changed my login credentials and PW since he last accessed them. How do I resend him credential information?

The books have been idle for a long time. He hasn't accessed them for a number of years.

1 reply

Nov 23, 2023 6:24 PM UTC

Hello miket6,

 

It's great to have you reach out to us here. QuickBooks is a versatile program that helps you reach your accounting goals with ease. I'll be happy to help so you can add your accountant to your account. 

 

Based on the info you've shared above, I recommend checking to see if the accountant user is added to the account. You can check this by clicking on the Settings ⚙️ icon, then select Manage users. From here you can follow the steps in the following article that show you how to: Add accountant users in QuickBooks. 

 

Let me know if this info helps. I'll be one message away in case you have other questions.