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cbeatchbookkeepi
November 7, 2020
Question

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

  • November 7, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    Lourdes-Fernandez
    Lourdes-Fernandez
    November 8, 2020
    Hello cbeatchbookkeepi,

    I hope you are having an awesome weekend so far! I'm so sorry to hear about your credentials. I would love to assist you to ensure you have this corrected.

    Change The Email Address You Use To Sign In
    https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use-to-sign-in/00/185942#

    In the case that you cannot sign in, reference the link below:

    Recover you account when you can't sign in
    https://quickbooks.intuit.com/learn-support/en-us/accounting/recover-your-account-when-you-can-t-sign-in/00/601370

    I hope you find the information useful!

    Kindest Regards,
    Lourdes Fernandez

    J
    JamesM
    November 9, 2020

    Hi cbeatchbookkeepi. Changing login credentials can be a strenuous process but QuickBooks Online helps make that process simple. Just to add to the valuable info Lourdes has shared above, you can also change the email address you use to sign in even with QBO Canada. Here's a Canadian article which shows you how to do that. I recommend  trying that first and let me know how you make out. I'll be on standby. 

      Lourdes-Fernandez
      Lourdes-Fernandez
      November 9, 2020
      Thank you @JamesM :D
      J
      JamesM
      November 9, 2020

      No worries, Lourdes! :)

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