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Q
qbo9
December 17, 2021
Question

My team is not receiving notifications of changes to their access on our QBO clients. Is anyone else having this trouble?

  • December 17, 2021
  • 2 replies
  • 0 views
I have been in discussion with QBO support, but its been weeks and they still don't have a solution, or think the problem is on my end. It's not. Our IT is top notch and wasted quite a bit of time on verifying our systems.

2 replies

T
Trish_T
December 17, 2021

Hi qbo9,

 

Thanks for reaching out to Community.  QuickBooks Online Accountant automatically sends your team members an email notification regarding their access, whether they've been added, edited or removed.  I'd be happy to assist!

 

If you've already taken the opportunity to clear cache on your browser and perform all other troubleshooting, I recommend checking the work settings, here's how:

 

1. From the Gear ⚙ go to Company Settings

2. Select Notifications

3. Click the Edit ✎ and turn the notifications on

4. Redo the Client Access for the Team member

Note:  If they still don't receive the email, advise them to also check their spam/junk folder.

 

If you continue to experience the same behavior, please contact us.  It would be our pleasure to work with you in real time to get this resolved.  We'd also have the ability to gather necessary information, in order to take a deeper look into this from our end and ensure you're able to get back to what you love.

 

Please don't hesitate to reach out with any other questions.  We'd be glad to help!

Q
qbo9Author
December 17, 2021

As mentioned, I have already been in touch with QBO support, but the issue has not yet been resolved.  I have a case open on it, but action is slow and QBO is so quick to keep telling me that the problem is on my end.  Hence why I am asking other accountants if they have come across this.

Q
qbo9Author
January 5, 2022

update:  I figured out that if I change the team members access by editing the team member, the access notification goes out.  If I edit the client (not the team member) the access notification does not go out.

 

This is NOT work notifications, but access notifications.  As per this support document:  https://quickbooks.intuit.com/learn-support/en-ca/getting-started/how-do-team-members-get-notifications-about-access-changes/00/261792 

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