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kayleagrant-outl
January 9, 2022
Question

My training tab is blank and I have tried all the recommendations

  • January 9, 2022
  • 1 reply
  • 0 views
I have tried clearing browser history, clearing intuit cookies, removing pop up blockers/anti virus software, trusting the site. I have Safari 10.12.6 which should be enough to load the page. What next?

1 reply

Angelyn_T
Angelyn_T
January 10, 2022

Hi, @kayleagrant-outl.

 

I appreciate you for performing the troubleshooting to isolate the issue you had when accessing the Training tab. I want to ensure you can get this working as quickly as possible.

 

Since you've already tried clearing your browser's cache, you can work with your training materials through a private window. Here's the keyboard shortcut for Safari browser: Shift + Command + N.

 

Additionally, you can use other supported browsers like the following the narrow down the result:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

To learn more about what computer and browser you need for the best experience when using QuickBooks, open this article: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

 

If you're getting the same result, I would recommend reaching out to our Support Team. A live agent can look into your account securely and check the blank page showing up when accessing the training tab.

 

Once settled, you're now ready to access the training tab and get started working with QuickBooks Online.

 

Please let me know if you have any other follow-up questions while working with QuickBooks. I'm more than happy to help. Keep safe!

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