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October 7, 2022
Question

New to QB on line every time i sign in the program wont respond until I log out and log back in and then it works, real pain to keep logging in twice everytime?

  • October 7, 2022
  • 1 reply
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1 reply

October 7, 2022

Hey there tirrellsolutions, 

 

Welcome to the QuickBooks Community! QuickBooks Online is a great tool able to help balance your books. Being able to access your account is important. I would be happy to assist you today. It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:

If you're still unable to log in only once, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.