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C
centaur
January 12, 2022
Question

Onboarding appointment cancelled

  • January 12, 2022
  • 1 reply
  • 0 views

I patiently waited for the Onboarding specialist to call but nobody called my mobile number. After 10 minutes I received an email stating they called a few times but nobody answered so they cancelled. There were no calls to my mobile around that time! I replied to the cancellation email stating the above. No response. The cancellation email says to reschedule. Do we have to schedule multiple times to get an onboarding call?

1 reply

T
Trish_T
January 14, 2022

Hi centaur,

 

Thanks for reaching out here.  It's essential that your comfortable with QuickBooks Online and able to complete your daily bookkeeping tasks with confidence.  Your time is valuable and we'd like to ensure you accomplish your QuickBooks goals. I'd be happy to provide the information you need so you can enjoy the benefits of your onboarding session.

 

You'll be contacted on your preferred scheduled date and time for personal onboarding.  Please ensure you provide the correct phone number and available time slot to prevent any delays.  You will be emailed a confirmation of your appointment when you schedule it here.

 

In the meantime, you can review these helpful articles so you're on the right track with your work.

 

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Additionally, please feel free to contact us.  Our support team would be happy to assist you with getting started as soon as possible, so you can rest assured that your books are accurate and up to date.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please feel free to reach back out if you have additional questions.  We'd be glad to assist!

 

 

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