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userdingwellsbr
October 26, 2021
Question

Primary Admin plus 4 users not all users can access payroll reports

  • October 26, 2021
  • 1 reply
  • 0 views
I am an Admin user for a family member, I have same access as Bookkeeper and Accountant I am unable to access Payroll reports of any kind, QB keeps saying "it's not you, it's us" every time I try to access a Payroll Report, repeatedly !! What am I missing, very frustrating!!

1 reply

J
JamesM4
October 26, 2021

Hi userdingwellsbr,

 

Thanks for reaching out to us here. It's essential you're able to access your payroll reports so you can get back to doing what you enjoy. QuickBooks is designed to help you get your work done faster using the powerful features offered in the program. 

 

Based on the details you've provided, I recommend accessing the reports using a private/incognito browser window. This helps bypass most browser related issues that you may be experiencing. Give this a try and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

 

 

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