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ChrisInno
July 5, 2022
Question

Primary Contact

  • July 5, 2022
  • 1 reply
  • 0 views

This is insane.  I can't get tech support for a user?  It has to be the primary contact?  Absolutely insane, impractical, impossible.  I am supposed to have the founder of the company call in because we can't get Adobe PDF attachments to be visible or open anymore?  No way!  We pay for 15 users licenses.. I can't have the owner of the company calling in when we have a tech issue.  SOMEBODY help me?

1 reply

J
JamesM4
July 5, 2022

Hello Chrisinno,

 

I appreciate you taking the time to connect with us here in the Community. I'll be happy to share more info and assist you so you're on the right track achieving your QuickBooks goals. 

 

We take  the privacy of your account seriously, hence, we require a Primary Contact for certain tasks and access to your account that may not be available to a regular user. I recommend having the owner of the account add you as a Primary Contact so you can get the support you need in a timely manner. 

 

In the meantime, feel free to ask other questions. I'm here to steer you in the right direction. 

C
ChrisInnoAuthor
July 5, 2022

Nope.  That won't work either.  I do not have time to be doing the calling in for 15 users tech support either.  This is a nonsense idea; horrible customer service.  Each user should be able to access tech support.

Fiat Lux - ASIA
Fiat Lux - ASIA
July 6, 2022

@ChrisInno 

You can ask your questions here in the Community.

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