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E
eric114
February 11, 2022
Question

QB Online wrong billing

  • February 11, 2022
  • 1 reply
  • 0 views

I was using QB Online with EasyStart and Payroll services since Jan 2021. On 3 Jan 2022, I unsubscribed the Payroll service.

 

On Feb 10, I found that both EasyStart and Payroll services became inactive. I then resubscribed the EasyStart only again on Feb 10.

 

Surprisingly, on Feb 11, I received an invoice indicating that both EasyStart and Payroll services were billed. I then unsubscribed the Payroll service again immediately. After that, I contact the online assistant for refunding the wrong billed Payroll service. A case number 1576547910 was created.

 

Unfortunately, after a few hours, I received an email from QB support telling me that I could not get the refund. This is unbelievable because this issue is obviously the design problem of the online web portal to handle the Unsubscribe and Resubscribe buttons!

 

I am very disappointed about such poor quality of the web portal and support service from QB.

1 reply

T
Trish_T
February 11, 2022

Hi eric114,

 

Thanks for reaching out here.  Welcome!  I can understand your concerns with the QuickBooks Online Payroll refund status.  I'll be happy to provide assistance with this.

 

In review of your situation and the unexpected outcome, please contact us using one of the methods below.  This will allow us to work with you in real time and gather the necessary information to look into the situation from our end.  

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to ask any other questions.  We're here for you!

 

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