Scotiaconnect is not connecting to quickbooks online, error 103, however login info and pin code is working for direct web access to Scotia. what is happening with QBO?

Hi dexterity-corpor,

Welcome to Community!  Connecting your bank and credit card accounts to QuickBooks Online is a great way to keep your accounts balanced.  However, there are times when there is a disconnect with your bank that prevents you from updating your transactions.  I'd be happy to help!

Error 103, is related to your user ID and/or password.  As mentioned, you can access your account on the bank's website.  However, this information also needs to be accurate in QuickBooks online to ensure you're connected

Follow these steps to update your sign in information;

1. Open Transactions, then Banking from the left menu

2. Click on the Edit 📝 in the top right of the blue tile for the desired account

3. Select Edit sign in info

4. Enter your Login information and Password

5. Hit Save and connect

If you have any other questions, please reach back out.  We would be glad to assist!