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shawnbarnes
May 24, 2020
Question

Self-Employment Subscription

  • May 24, 2020
  • 1 reply
  • 0 views

I got signed up for the 18 months free offer for QuickBooks Self Employed after I filed my taxes with Turbo Tax but never received any confirmation email. It say I "own" QuickBooks SE but in the subscription area of my account there are no subscriptions. And when I go to the mobile app, it immediately says that my subscription "is expired". And when I go to sign in to my web login, it says "fetching data" with a loading bar. It's been fetching the data for the past 3 hours... 

 

Does anyone know how to resolve this or contact support to look into it? 

 

Thanks,

Shawn 

1 reply

L
LauraAB
May 25, 2020

Hi Shawn,

 

I love that you're taking advantage of the TurboTax and QuickBooks Self-Employed package to optimize managing your books and taxes. It's important to me that you're able to access your books, so I'll point you in the right direction to figure this out.

 

Since it's your QuickBooks Self-Employed trial giving you trouble, I recommend getting in contact with our dedicated support team. The agent will be able to look up your account to see what's happening with the trial while ensuring that your private information is kept safe. By taking a closer look at the back-end of your account, they'll have a better idea of what's going on and how to troubleshoot with you.

 

The primary way to get in touch with Self-Employed support is through the Assistant feature directly in product, but don't worry, I have another way to reach that team seeing as you're unable to properly log in. Visit the Contact Us page, choose QuickBooks Self-Employed, and fill out the email form to reach an agent.

 

Wishing you the best!

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