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November 12, 2023
Question

Subscription on app says it's expired but I pay for subscription on computers are they two different payments ?

  • November 12, 2023
  • 1 reply
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1 reply

November 13, 2023

Hi anita-auroradrag,

 

Welcome to Community!  QuickBooks Online, let's you manage your subscription effortlessly.  I'd be happy to help!

 

Currently the Subscription and billing feature can only be accessed from a web browser.  You'll need to sign in as the Primary Admin, then follow these steps to update your billing information, to reactivate your QuickBooks Online account;

 

1. Go to Settings ⚙ and select Account and settings, then Billing and subscription 

2. Select Resubscribe and enter your updated billing information

3. When finished, hit Resubscribe.

 

Please don't hesitate to reach back out, if you have other questions.  We would be glad to assist!