The 'New Window' feature in 'Accountant Tools' is not working; I have re-started on several occasions; has anyone found a better solution for a permanent fix?

Hello and welcome to the QuickBooks Community!

It's awesome that you're using QuickBooks Online Accountant to work with clients, and the accountant toolbox is full of useful features for managing a business's books, including the New Window feature. Restarting your system is a good troubleshooting step, and I'd be happy to share insight into what's going on.

We've received other reports of this feature not working, so it's something that's on our engineering team's radar. This means, research is being done into what's preventing that feature from working so they can implement a fix to get things back in gear. I do have additional troubleshooting steps you can consider just to make sure that the issue isn't something that can be cleared up more quickly. I recommend giving these steps a shot.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Should the New Window feature still not work after all of that, I recommend contacting the QuickBooks Online support team so that your account and information can be added to our affected users list. That lets our team know you also need the fix while also signing you up for email updates about the situation as they become available. Here's how to get in touch.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Have a great rest of your day!