Trying to reset password and all that comes up is a white circle with a green line going around it

Hi there, 

It's vital you're able to maximize the great benefits offered in QuickBooks. I'd be happy to assist you so you can get back to doing what you love. 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser-related issue. When was the last time you cleared cache and cookies on your browser? This is a good method which you can use to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. 

In the meantime, check out this article here that shows you how to reset your password with ease. I encourage you to take a look at it and reach out if you have other questions. I'm here to help.