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M
MPMToronto
September 3, 2020
Question

Trying to update our company address, but Quickbooks keeps requesting I "specify a valid EIN"

  • September 3, 2020
  • 1 reply
  • 0 views

Hello, 

I'm trying to get our new address updated on our account but Quickbooks keeps telling me that I need to "specify a valid EIN." There's not even a spot on the page to do so. How do I get our address changed?

1 reply

PatriciaT
PatriciaT
September 3, 2020

Hi MPMToronto,

 

Thanks for joining us! Being able to update your account information is essential, and I want to make sure you're able to.

 

A good starting point would be to make sure there are no bugs in the software due to a browser issue. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, please reach out to our tech support team for more in-depth troubleshooting.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

I hope this helps! You're always welcome to stop by if you have other questions.

 

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