Two factor authentication appears to be broken. I've turned it off in the intuit account settings literally four times now, but it continues to require text verification

Hello todd-fixfireplac,

At Intuit, we're all about protecting your account and billing information and your data. With the option for steps like multifactor authentication, you can have confidence with that extra layer of protection. I can appreciate not wanting to have to get a code texted to you each and every time you log in, however, and can shed some light on what may be going on.

When you toggle the two-factor authentication off in your Intuit Account, the login portal shouldn't ask you for a code or verification each and every time. Once off, it'll typically only ask for the code if you're using a new device or workstation, a new or private browser, or you've cleared your cache. These things trigger the program to require the verification again just to make sure it's you.

If you're not doing those things, however, there's some troubleshooting you can consider. While I just mentioned that clearing your cache can trigger the two-step authentication, I'm also recommending it as a troubleshooting step if you haven't recently cleared cache or don't fit into one of those other scenarios.

It could be there's something caught in your temporary Internet files that are impacting the cloud and not signaling to the login portal that you don't want the two-step each time. This article can help with that: Clear cache and cookies to fix issues when using QuickBooks Online. Once you've done that, the first time you login will prompt you for the code again, but then you can try logging out and logging back in to see if it still wants you to use it.

If it does, feel free to connect with our support team to learn if there are any additional steps we can take to sort this out. There are a few ways that you can get in touch, so please feel free to use whichever of the following works best for you.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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I hope you have a great week!